Shipping Policy
The COVID-19 pandemic is causing significant delays in transit worldwide. In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries, steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.
I’m expecting a delivery from abroad
Delivery delays due to COVID-19. The situation is constantly changing. PostNL has no influence on this. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.
Delayed delivery due to COVID-19
Algeria, Armenia, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Brazil, Belize, Bhutan, Bulgaria, Canada, Central African Republic, Chile, China, Czech Republic, Colombia, Cuba, Curacao, Cyprus, Denmark, Dominican Republic, El Salvador, Estonia, Egypt, Equatorial Guinee, France, French Guyana, Finland, Georgia, Germany, Greece, Hong Kong, Hungary, India, Israel, Italy, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Malaysia, Mexico, Morocco, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Romania, Samoa, Serbia, Singapore, Slovakia, Spain, South Korea, Sweden, Seychelles, Switzerland, Senegal, Solomon Islands, Surinam, Thailand, Tonga, Trinidad and Tobago, Turkey, United Kingdom, Ukraine, United States, Uruguay, Vatican, Vietnam, Zambia.
In many parts of the world, the strict corona measures affect the delivery of mail and parcels. International deliveries may therefore take longer to arrive, especially mail from Asian countries, such as China. Are you currently expecting a letter or parcel from abroad? Then you may have to wait longer than expected.
No delivery due to COVID-19
Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.
Antigua & Barbuda, Anguilla, Bahamas, Barbados, Bolivia, Belize, Bermuda, Botswana, Brunei, Cape Verde, Cayman Islands, Chad, Costa Rica, Domenica, Ecuador, Gambia, Granada, Guinee Bissau, Guatemala, Haiti, Honduras, Iran, Jamaica, Kuwait, Laos, Libya, Saint Lucia, Mauritania, Mongolia, Montenegro, Montserrat, Nepal, Niger, Paraguay, Papua New Guinea, Peru, Sierra Leone, Saint Kitts and Nevis, Saint Vincent and the Grenadines, South Sudan, Syria, Tajikistan, Turkmenistan, Venezuela, British Virgin Islands, Yemen.
Thank you for your patience and understanding under these exceptional conditions.
The Standard Shipping option provided by PostNL is a cheap, slow way to get your order. These shipments will have no tracking numbers or other trackable identification of any kind, so they cannot be tracked. The estimated transit times for these packages vary based on destination, with domestic (The Netherlands) orders taking 1-3 business days to arrive, European orders 7-16 business days, and orders to the rest of the world taking anything from 2 to 12 weeks. Please allow at least 30 business days before inquiring after a lost package.
The Standard Shipping option is carried as regular letter mail by each country's national postal service. Don't hesitate to contact us if the mail carrier in your area has a habit of bending envelopes, as we'd be more than happy to take additional precautions, such as adding an extra piece of cardboard with print orders and writing instructions in languages other than English on the package.
Most items are shipped from Delft, The Netherlands. Orders are processed as soon as possible, but please note that during the busiest periods (e.g. around the holiday season) it may take up to 10 days for us to get to your order. Thank you for your patience and understanding!
Shipping cost is calculated at checkout based on the size and weight of your order, so the best way to find out the shipping cost for a specific item is to add it to your cart and proceed to checkout.
Customs clearance & service fees
Orders shipped outside the European Union may be subject to import tax.
Tucreate is not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, and those fees are not a basis for a refund, as they aren't something we're able to control or reliably predict. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.
Please note that postage service fees for customs clearance vary wildly, and in some cases may surpass the value of the order. Some of these fees can be avoided by handling customs clearance yourself, if that is possible in your country – contact your local postal office representative or customs official if you're unsure.